Online Store Policies
FOR ALL FURNITURE ORDERS
On completion of your order, you will be contacted by an Arthur G staff member, who will arrange an appropriate delivery date / time. Please ensure you have read our guide to successful delivery for furniture items here.
CURRENT FURNITURE DELIVERY LEAD TIME:
Orders are processed, Monday – Friday (excluding public holidays).
VIC – up to 1 week.
NSW, ACT, QLD, TAS – 1-2 weeks
WA – 1-2 weeks
Due to the current COVID19 restrictions, delivery times may be subject to delays. Arthur G will advise you if there are extended delays.
FURNITURE RETURN POLICY;
Furniture items listed on sale at arthurgfurniture.shop are ex-floorstock items, and such may show signs of wear and tear. Our product Condition Levels are a guide to each item listed on the site.
Arthur G Condition levels
- New; New!
- Ex Floorstock, New Condition; a recent floorstock arrival, however shows no signs of use and could be considered new.
- Ex Floorstock, Great Condition; a floorstock item which does show very minor cosmetic signs of wear and tear, such as fabric impressions.
- Ex Floorstock, Good Condition; a floorstock item which does show signs of wear and tear. This could be minor areas of fading, scuffing or markings on legs, or in the case of timber goods, surface scratches.
Furniture returns are only accepted on arthurgfurniture.shop stock, should there be a fault, or damage caused in transit. In this case, Arthur G will seek to rectify the product for the client. Unfortunately, delivery fees are non-refundable.
Should you have specific enquiries on an item’s condition, please email email@example.com
FOR FURNITURE DELIVERIES, WE OFFER CONTACT-LESS DELIVERY AT THE BELOW RATES:
- Melbourne Metro, one man delivery - $90. This is for small chairs, ottomans, side tables etc.
- Melbourne Metro, two man delivery - $160. This is for large chairs, sofas and modulars and
- Sydney and Canberra Metro, two man delivery - $160
- Perth Metro, two man delivery - $160
Please note, for delivery outside major metro areas, or for large items, delivery costs are estimated at checkout. Additional carrier fees may apply, and we will contact you if this is the case. If you reside in a regional area and would like a specific delivery quote prior to purchasing, please contact firstname.lastname@example.org for assistance.
Note, items on arthurgfurniture.shop are located at Arthur G showrooms In Melbourne, Sydney and Perth, thus prices will differ depending on the item location and delivery address.
For residents in NT, QLD and SA, please contact us prior to confirm delivery access to your address. email@example.com
Small items such as ottomans, side tables and small chairs can be collected from an Arthur G showroom. For eligible items, this option can be selected at checkout.
All scatter cushions on arthurgfurniture.shop, are dispatched from Melbourne and shipped with Australia Post or Couriers Please. For a limited time, a flat rate fee of $10 per cushion set is available.
All cushion images are captured as true to colour as possible. Items may change in appearance when placed in different lighting situations, or when viewed on different screens.
Please be aware that all scatter cushion sales are final.