Terms & Conditions
Please note, the following Terms & Conditions are Arthur G Furniture's standard T&Cs (pre COVID19). For conditions pertaining specifically to our online store, please click here.
Arthur G proudly offers a 10 year structural guarantee on residential orders and a 5 year structural guarantee on commercial orders, on their range of locally manufactured furniture from the date of delivery or pickup (collection of goods by the client). The guarantee excludes damage caused by accident, misuse or neglect and does not extend to upholstery (leather and fabrics), or normal wear and tear. The guarantee applies to the original purchaser and is not transferrable or assignable. If a claim needs to be made, delivery to and from Arthur G is the responsibility of the purchaser, unless otherwise authorised by Arthur G in writing.
To adhere to our guarantee, refer to Arthur G Furniture Care guidelines.
Arthur G requires a minimum 30% deposit at the time of new order placement. Production will not commence without receipt of deposit from the client or client’s representative.
ALTERATION, RETURN & CANCELLATION POLICY
Arthur G offers a three day cooling off period. If a cancellation is to be made, the client must notify Arthur G in writing within three days of order placement. After this time, the client chooses to forfeit their deposit amount, or at least 20% of their order total. Changes to orders (after order placement), must be submitted
in writing to Arthur G, for approval. Changes after the cooling off period may incur a cancellation or alteration fee. Refunds on any deposits can take up to two weeks to process.
Given the custom nature of Arthur G, we do not provide refunds for change of mind items, once an item has commenced production or been completed.
Arthur G provides alterations and customisation to their standard range of furniture. Depending on the number of alterations required, additional costs may be incurred by the client. Approval of alterations are at the discretion of Arthur G. Custom furniture cannot be returned, or exchanged.
Typically, Arthur G’s standard manufacturing lead time is six weeks, excluding fabric and leather availability. However, due to COVID19 restrictions this is now extended. An Arthur G staff member will be able to provide an updated lead time.
Fabric and leather availability is often determined by circumstances out of Arthur G’s control. During and after sale periods, the lead time is subject to change. All lead times quoted at order placement are approximate, and are subject to change. Arthur G will endeavour to notify the client of delays, if deemed necessary.
Any amount owing at completion of production, is due by the client prior to delivery or collection. Final balances must be cleared before the goods can be released or one day prior to delivery. Arthur G accepts Visa, MasterCard, Cash, Cheque, or Direct Deposit by Electronic Funds Transfer (EFT). Payments made by Cheque or EFT must be cleared in the Arthur G’s bank account before the goods can be released.
To make a payment to Arthur G by EFT, please see banking details below:
Commonwealth Bank BSB: 063 209
Account Number: 101 75446
Account Name: Arthur G Designs PTY LTD.
Please use the order number or client surname as the reference.
DELIVERY, COLLECTION & ACCESS
A standard delivery is considered to be within 25KM of the CBD and located on ground floor. All deliveries are quoted as standard unless otherwise specified by the client at the time of order placement. Delivery locations outside of the standard requirements will be quoted.
If the carrier encounters difficulty with a delivery, or deems the delivery to be outside the standard, an additional fee may be incurred by the client. If a booked delivery is cancelled, or changed due to the client, an additional fee may be charged to the client. Arthur G is unable to remove old or existing (non Arthur G) furniture, at the time of delivery.
Delivery access is the responsibility of the client. It is the responsibility of the client to check measurements of their ordered pieces against the intended space, and the access required to deliver items into this space or building. If a client is unsure whether an item will fit within in their required space, or within standard delivery guidelines, an access check may be requested. This will incur an additional fee.
Arthur G does not take any responsibility if items do not fit.
Due to current COVID19 restrictions, only Victorians located within a 5KM radius are able to collect items from our Huntingdale Head Office. All other items must be collected once restrictions ease or can be delivered to your address with our contact-less delivery.
Due to occupational Health and Safety, showroom staff are not permitted to load a client’s vehicle. Here assistance to load your vehicle will be provided. Arthur G recommends arranging assistance when unloading collected items at the delivery address.
A GUIDE TO SUCCESSFUL DELIVERY:
CONFIRM PRODUCT DIMENSIONS
If purchasing a standard sized item, refer to the width, length and height provided on the spec card found on our website. For custom sized items, refer directly to the quoted dimensions.
MEASURE YOUR SPACE
Identify where the purchased piece of furniture will be placed, and confirm the width, depth and height in this space, ensuring the item will fit. If unsure, we recommend using painters tape to mark out the width and depth of your new furniture on the floor.
Due to the handmade nature of all Arthur G furniture, we recommend allocating an additional 10% to all dimensions when measuring for access.
Identify the best route from outside your property to the room in which the furniture is to be placed. Measure the width and height of doorways, staircases, hallways and elevators the piece will need to pass through in order to make it to its final place. Take into consideration any tight turns, door openings and any architectural details that may impede access.
For homes where access is via an elevator, confirm the interior height, elevator depth and door opening.
Compare these access measurements with the dimensions of your new piece of furniture, to ensure it will fit into the desire space.
An access check can be arranged by Arthur G, at the cost of the client, if delivery access is uncertain.